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  • What does the term “generic” mean?
  • A: Generic drug contains the same active ingredient and has an identical chemical formula as the brand medication. However, it doesn’t need a patent to be produced or distributed. Generic preparations can be manufactured by any certified company, which is different from the original brand drug manufacturer. Any pharmaceutical company can obtain the right to produce generic versions of the brand drugs upon their patent expiry.

  • Why do generic medicines cost less than brand ones?
  • A: Unlike brand medicines, the production and marketing of generics don’t demand any research, patenting or advertising. Hence the manufacturing company has only to pay for the ready-made chemical formula, no other investments are needed. As a result, the final price of the medication is free from the expenses, which are usually included in the cost of brand medications.

  • What is the quality of generic drugs?
  • A: There is not any difference in the quality of brand and generic medications. Both have an idiotic amount of the same active ingredient. In this way, the mechanism, speed, and safety of generic drugs action are as good as those of their brand counterparts.

  • Are the generic pills sold here FDA approved?
  • A: All generic pills offered on this website are approved by the FDA.

  • What is the difference between Soft and Regular medicine?
  • A: The major difference between Soft capsules and Regular pills is the way the drug should be taken. To learn about the details, check the following table:

    Drug Name Dosage Onset of Action How to Take Fatty Food/ Alcohol Duration of the Effect
    Viagra 50mg, 100mg 30 minutes - 1 hour Orally with a glass of water no 4-5 hours
    Viagra Soft 50mg, 100mg 15-20 minutes Sublingually yes 6 hours
    Viagra Professional 100 mg 30 minutes Orally with a glass of water no 4 hours
    Viagra Super Active 100mg 10 minutes – 1 hour Orally with a glass of water no 9 hours
    Cialis 20mg 30 minutes – 2 hours Orally with a glass of water yes 36 hours
    Cialis Soft 20mg 15-20 minutes Sublingually yes 24-36 hours
    Cialis Super Active 20mg 5-7 minutes Orally with a glass of water yes 36 hours
    Levitra 20 mg 25 minutes – 1 hour Orally with a glass of water no 6 hours
  • Is there a difference between 50mg and 100mg ED tabs? What should be my starting dosage?
  • A: It is always advised to start with the lowest effective dose. For Viagra, it is 50mg, whereas for Cialis and Levitra it should be 10mg. If it turns out to be not effective or vice versa, the dose may be increased or lowered. Some ED pills may induce side effects more often if you take a higher dose. Follow your doctor’s recommendations as to the right dosing regimen because every case is different.

  • Do you require a prescription before purchasing on your site?
  • A: You don’t need a prescription to order medications on our website. However, it is strongly recommended to consult with a medical specialist before purchasing any drug.

  • What is Herbal Supplement?
  • A: Herbal Supplement is a kind of dietary supplement, which has herbs or some part of a plant (leaf, root, flower, bark, etc.) in its composition. They are used in medicine due to the therapeutic effect that the herbs may induce on the human organism.

  • Are your pills sold here FDA approved?
  • A: All medicines offered for sale on our website are FDA approved. According to the law, Herbal Supplements don’t need to be approved by the FDA.

  • Can I buy Herbal Supplement without a prescription?
  • A: Yes, you can buy Herbal Supplements without prescription, but you should better consult with a doctor prior to purchasing any Herbal Supplements on our website.

Shipping and Delivery

  • What shipping rates do you have?
  • A: The shipping rates can considerably differ taking into account the method of shipment, the country you order the drug to, and the medicines you purchase. You can calculate the cost of the delivery by adding the needed pills to the shopping cart and proceeding to the checkout.

  • Do you ship internationally?
  • A: Yes, our delivery service works in the bulk of the countries. Please, contact our Customer Support Service to specify if the shipment to your country is possible. Another way to learn the needed information is to check it up in the order form.

  • How orders are being sent?
  • A: The peculiarity of the medicines we sell makes us pay much attention to the privacy of our customers. That is why we ship your orders in opaque packages without any information about the name of the drug put inside.

  • What if the package is damaged or something is missing?
  • A: In case such a situation has taken place, please, inform our Customer Support Team about the problem. There are two possible solutions in this case: either refund of your payment or resending of the order. You can find more information on the topic in our Delivery Guarantee. Please, note that big orders (100 pills and more) are sent in several packages for the safety concerns.

  • Can my order be delayed at customs?
  • A: Such a situation is possible, yet you’ll be informed additionally if this happens. The recipient is asked to give permission for his parcel checking. After that, you’ll be able to receive your purchase. If you can’t get your order because of some problems, contact us and we’ll do everything possible to resolve the situation.

  • How much will it cost if you reship the product?
  • A: In case of a damaged or lost parcel, your order will be reshipped for free, without additional charges.

  • Why haven't I still received my order?
  • A: The delivery status of the parcels sent via express delivery service may be tracked with the help of a tracking code. Traditional airmail delivery may take up to 30 days for the package to reach the recipient. If the specified period of time is over, contact your local post office for a check. If it is confirmed that the parcel hasn’t been delivered, we resend it for free. Still, if the original order arrives, we rely on your honesty to inform us right away.

  • What shipping method do you offer?
  • A: Our customers can currently use two methods of shipment. The first one is Regular Shipping, which needs 8-13 days for delivery. The other method is the Express Shipping. It takes 4-7 days for the package to reach the recipient.

Payments and order processing

  • How can I order from you?
  • A: Choose the product you want to order by clicking “Buy now”. The next step is the choice of the number of pills. Having done that, click the “Checkout” button. Fill in all the fields of the order form and check the information correctness. Proceed to the payment by pushing the “Submit transaction” button. You’ll see a notification on the screen and get an e-mail message confirming that your order is accepted.

  • When will my credit card be charged?
  • A: As soon as you press the “Submit transaction” button, the information you’ve provided is checked and processed. Then, your credit card is charged. As soon as the payment is confirmed, you get a notification about your order being accepted.

  • Can I cancel the order and can I get my card credited?
  • A: Please, read our Refund and Order Cancellation Policies to get the answer to your question.

  • How can I check the status of my order?
  • A: Depending on the country your order should be delivered to, you can check its status by contacting our Customer Support team or checking it via Order Status option on the website.

  • What if I didn't find an answer to my question here?
  • A: Please, contact our Customer Support Team to get the answers to the questions you have. The Support Team works around the clock.

  • What payments do you accept?
  • A: We accept payments via Visa, MasterCard

  • Do you have the money back guarantee?
  • A: We guarantee the refund of your payment in the case your order is not delivered.